Updox experienced a minor incident on July 8, 2026 affecting Fax, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 08, 2026, 07:17 PM UTC
Updox is aware that our third-party fax vendor has reported a disruption of service. Some customers may experience delays in sending and receiving faxes. We are partnering with our fax vendor and will continue to provide updates as they are available.
- identified Jul 08, 2026, 08:09 PM UTC
Our team is in communication with our third-party fax vendor and they continue to investigate the issue. We will continue to provide updates as they are available.
- identified Jul 08, 2026, 09:03 PM UTC
Our third-party fax vendor has determined the cause of the disruption of service and is working on a resolution. We will continue to post updates as they are available.
- monitoring Jul 08, 2026, 10:04 PM UTC
Our third-party fax vendor has communicated that the issue is resolved. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes
- resolved Jul 08, 2026, 10:30 PM UTC
This incident has been resolved.