Resolved after 1 day 2 hours, affecting Portal and Caching DNS, on May 5, 2026.
We have been able to conclude that following restoration of the power, one of the switches in the raack appears to have suffered a configuration issue. On booting, both upstream ports became active when usually they are in an active/standby setup. We will look to replace the hardware as a precautionary measure in due course.
Affected components
Update timeline
- investigating May 05, 2026, 11:43 AM UTC
Earlier today at 11:43am, there was an issue affecting power to a number of services. Whilst power was restored, this then had a knock on effect causing a longer than expected outage. We are still reviewing but posting this for reference whilst this is done.
- resolved May 05, 2026, 03:24 PM UTC
The issue was resolved at approximately 12:30pm. Investigations are ongoing.
- resolved May 06, 2026, 02:26 PM UTC
We have been able to conclude that following restoration of the power, one of the switches in the raack appears to have suffered a configuration issue. On booting, both upstream ports became active when usually they are in an active/standby setup. We will look to replace the hardware as a precautionary measure in due course.
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