Resolved after 7 days 5 hours, affecting Network Backbone and Regional | National Internet Service Provider, on November 3, 2025.
This incident has been resolved. Lumen will schedule follow-up maintenance at a later time.
Affected components
Update timeline
- investigating Nov 03, 2025, 03:01 PM UTC
Internet2 via GPN in Kansas City is down after carrier maintenance. Traffic has failed over through Northerntier, however some specific services are hard down: HCC to ESNET via GPN Connection to BTN The carrier has been engaged and is investigating. Questions 402-472-3970 or [email protected]
- investigating Nov 03, 2025, 06:53 PM UTC
We are working with the carrier and our equipment vendor to isolate the root cause. We are preparing to troubleshoot fiber and equipment issues.
- investigating Nov 03, 2025, 09:52 PM UTC
We are continuing to troubleshoot.
- monitoring Nov 04, 2025, 03:51 PM UTC
All NU/NN issues appear to have subsided, our carrier continues to work on their outage. We're continuing to monitor for any reoccurring problems.
- resolved Nov 10, 2025, 08:41 PM UTC
This incident has been resolved. Lumen will schedule follow-up maintenance at a later time.
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