SharePoint/OneDrive intermittent access issues

Update timeline

1. investigating Mar 06, 2026, 03:02 PM UTC

   ITS has received multiple reports of issues accessing SharePoint and OneDrive. Technicians are investigating the issue. Questions 402-472-3970 or [email protected]

2. investigating Mar 06, 2026, 04:28 PM UTC

   Users in the North American region may be unable to access multiple Microsoft 365 services. More info Impacted services include, but are not limited to: - Microsoft 365 admin center - SharePoint Online - Microsoft Teams Scope of impact Impact is specific to some users located in North American region attempting to access the Microsoft 365 admin center, Microsoft Teams and SharePoint Online.

3. investigating Mar 06, 2026, 05:45 PM UTC

   Current status Mar 6, 2026, 12:25 PM EST We've received reports that the issue is no longer occurring for some users and we're continuing our investigation to confirm full recovery. Our investigation is focused on content delivery network (CDN) configurations and interactions with third‑party network providers.

4. monitoring Mar 06, 2026, 07:26 PM UTC

   Current status Mar 6, 2026, 1:14 PM EST We've received additional reports that the issue has recovered, and telemetry that monitors CDN interactions has shown there is no longer impact. We've confirmed that a CDN endpoint became unavailable for a period of time and the cause of this is still under investigation. Our automated recovery features should have mitigated the issue without intervention by failing traffic to an alternate CDN endpoint, however, this did not occur and resulted in extended impact. We’re continuing to examine the underlying circumstances that led to this behavior to enhance the resiliency of our services.

5. resolved Mar 06, 2026, 08:16 PM UTC

   This issue has been resolved.