Universign experienced a critical incident on July 23, 2020 affecting Transaction Service and Timestamp Service and 1 more component, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2020, 03:26 PM UTC
We are still experiencing a very important number of connections on our platform and you may experience slower responses than usual. Responses times up to several seconds have been observed. However, most connections are still currently handled by the platform. We currently observe a high timeout rate of about 7%. We will keep you updated."
- investigating Jul 23, 2020, 04:07 PM UTC
Most connections are still currently handled by the platform. We currently observe a timeout rate of about 2%. We will keep you updated.
- identified Jul 23, 2020, 05:50 PM UTC
We are facing a major outage. The problem is identified and we are working on a fix right now.
- monitoring Jul 23, 2020, 06:05 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 23, 2020, 06:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 23, 2020, 06:28 PM UTC
We have traced the slowdowns of this afternoon as well as the incident of the evening to a defective component in our global file storage system. Our engineers are working hard to normalize the situation. Altough we will try our best to avoid them, slowdowns may still be experienced tomorrow. We will post an update if slowdowns are observed on our side. We deeply apologize for the inconvenience.