Universign experienced a minor incident on December 11, 2020 affecting Transaction Service and Timestamp Service and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 11, 2020, 10:50 AM UTC
We are facing a minor outage. The problem is identified and we are working on a fix right now.
- identified Dec 11, 2020, 11:06 AM UTC
We are facing some performance degradations on our platform but our services are operational. We are continuing to work on a fix for this issue.
- monitoring Dec 11, 2020, 11:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 11, 2020, 11:53 AM UTC
This incident has been resolved. We are preparing a global report about this incident. We deeply apologize for the inconvenience.
- postmortem Feb 02, 2021, 02:16 PM UTC
We are sorry for the inconvenience caused by the incident of 12/11/2020 between 10:46 am and 12:06 pm. Following the degradation of performance leading to the partial unavailability of certain services and after investigation, a component of our infrastructure no longer fulfilled its role without any time reporting errors preventing the switch to the backup system. This component has been restarted and will be replaced.