Universign incident

May 2021: Universign service degradation on Web Application

Minor Resolved View vendor source →

Universign experienced a minor incident on May 24, 2021 affecting Web Application, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2021, 06:58 AM UTC
Resolved
May 24, 2021, 07:28 AM UTC
Duration
30m
Detected by Pingoru
May 24, 2021, 06:58 AM UTC

Affected components

Web Application

Update timeline

  1. investigating May 24, 2021, 06:58 AM UTC

    We are currently experiencing difficulties on our platform. More information will be made available as it is conveyed to us.

  2. identified May 24, 2021, 07:06 AM UTC

    We are facing a minor outage. The problem is identified and we are working on a fix right now.

  3. monitoring May 24, 2021, 07:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 24, 2021, 07:28 AM UTC

    This incident has been resolved. We are preparing a global report about this incident. We deeply apologize for the inconvenience.

  5. postmortem May 28, 2021, 08:50 AM UTC

    We are sorry for the inconvenience caused by the incident of 24/05/2021 between 7:40 am and 09:00 am. Due to the intermittent unavailability of a server, the connection service no longer responded satisfactorily to requests. Once the source of the problem was identified, the situation was restored.