Universign incident
October 2021: Universign service degradation on Timestamp Service
Universign experienced a minor incident on October 18, 2021 affecting Timestamp Service and Seal Service and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 18, 2021, 01:32 PM UTC
We are currently experiencing difficulties on our platform. More information will be made available as it is conveyed to us.
- identified Oct 18, 2021, 01:52 PM UTC
We are facing a minor outage. The problem is identified and we are working on a fix right now.
- monitoring Oct 18, 2021, 02:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 18, 2021, 02:33 PM UTC
This incident has been resolved. We are preparing a global report about this incident. We deeply apologize for the inconvenience.
- postmortem Oct 20, 2021, 03:22 PM UTC
We are sorry for the inconvenience caused by the incident of 18/10/2021 between 3:27 pm and 3:55 pm. Following a malfunction of an application component, we encountered performance problems leading to service interruptions. As soon as it was detected, the necessary measures were taken to restore the situation as quickly as possible.