Universign incident
December 2021: Universign major outage on Transaction Service
Universign experienced a major incident on December 16, 2021 affecting Transaction Service and Timestamp Service and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 16, 2021, 01:58 PM UTC
We are currently experiencing difficulties on our platform. More information will be made available as it is conveyed to us.
- identified Dec 16, 2021, 02:18 PM UTC
We are facing a major outage. The problem is identified and we are working on a fix right now.
- identified Dec 16, 2021, 02:33 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 16, 2021, 02:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2021, 03:07 PM UTC
This incident has been resolved. We are preparing a global report about this incident. We deeply apologize for the inconvenience.
- postmortem Dec 16, 2021, 03:15 PM UTC
We are sorry for the inconvenience caused by the incident of 16/12/2021 between 2:45 pm and 3:30 pm. Following a failure of two network components on our infrastructure, the webapp and the API service were no longer accessible. An intervention on the impacted datacenter made it possible to put the two services back in working order.