Universign incident

September 2022: Universign service degradation on Web Application

Minor Resolved View vendor source →

Universign experienced a minor incident on September 27, 2022 affecting Web Application, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2022, 09:34 AM UTC
Resolved
Sep 27, 2022, 10:10 AM UTC
Duration
35m
Detected by Pingoru
Sep 27, 2022, 09:34 AM UTC

Affected components

Web Application

Update timeline

  1. investigating Sep 27, 2022, 09:34 AM UTC

    We are currently experiencing difficulties on our platform. More information will be made available as it is conveyed to us.

  2. monitoring Sep 27, 2022, 09:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 27, 2022, 09:36 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 27, 2022, 10:10 AM UTC

    This incident has been resolved. We are preparing a global report about this incident. We deeply apologize for the inconvenience.

  5. postmortem Sep 27, 2022, 03:37 PM UTC

    We are sorry for the inconvenience caused by the incident of 27/09/2022 between 10:40 am and 11:30 am. A sudden increase in the load on Universign's servers led to a slowdown or even short service interruptions. Everything necessary has been done as soon as possible to restore optimal use of the Universign applications.