Universign incident

November 2022: Universign service degradation on Transaction Service

Minor Resolved View vendor source →

Universign experienced a minor incident on November 18, 2022 affecting Transaction Service and Timestamp Service and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2022, 10:22 AM UTC
Resolved
Nov 18, 2022, 11:02 AM UTC
Duration
39m
Detected by Pingoru
Nov 18, 2022, 10:22 AM UTC

Affected components

Transaction ServiceTimestamp ServiceSeal ServiceWeb ApplicationRegistration Service

Update timeline

  1. investigating Nov 18, 2022, 10:22 AM UTC

    We are currently experiencing difficulties on our platform. More information will be made available as it is conveyed to us.

  2. monitoring Nov 18, 2022, 10:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2022, 11:02 AM UTC

    This incident has been resolved. We are preparing a global report about this incident. We deeply apologize for the inconvenience.

  4. postmortem Nov 18, 2022, 01:35 PM UTC

    We are sorry for the inconvenience caused by the incident on 11/18/2022 between 11:01 a.m. and 11:52 a.m. Following the failure of a component of the architecture, performance deteriorated. Everything necessary has been done to restore the situation.