Universign incident
March 2023: Universign service degradation on Transaction Service
Universign experienced a minor incident on March 30, 2023 affecting Transaction Service and Timestamp Service and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 30, 2023, 03:11 PM UTC
We are currently experiencing difficulties on our platform. More information will be made available as it is conveyed to us.
- identified Mar 30, 2023, 03:19 PM UTC
We are facing a minor outage. The problem is identified and we are working on a fix right now.
- monitoring Mar 30, 2023, 03:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 30, 2023, 04:09 PM UTC
This incident has been resolved. We are preparing a global report about this incident. We deeply apologize for the inconvenience.
- postmortem Mar 31, 2023, 09:08 AM UTC
We are sorry for the inconvenience caused by the incident on 30/03/2023 between 5:01 p.m. and 5:18 p.m. An unusual load has been detected on our services. The necessary steps were taken to restore the situation as quickly as possible.