Universign incident
June 2023: Universign major outage on Transaction Service
Universign experienced a major incident on June 5, 2023 affecting Transaction Service and Timestamp Service and 1 more component, lasting 5h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2023, 09:41 AM UTC
We are currently experiencing difficulties on our platform. More information will be made available as it is conveyed to us.
- investigating Jun 05, 2023, 09:42 AM UTC
We are continuing to investigate this issue.
- investigating Jun 05, 2023, 09:56 AM UTC
We are continuing to investigate this issue.
- investigating Jun 05, 2023, 09:56 AM UTC
We are continuing to investigate this issue.
- investigating Jun 05, 2023, 09:59 AM UTC
We are continuing to investigate this issue.
- investigating Jun 05, 2023, 10:23 AM UTC
We are continuing to investigate this issue.
- identified Jun 05, 2023, 10:24 AM UTC
We are facing a minor outage. The problem is identified and we are working on a fix right now.
- identified Jun 05, 2023, 10:33 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 05, 2023, 10:55 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 05, 2023, 11:18 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 05, 2023, 11:35 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 05, 2023, 11:54 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 05, 2023, 12:14 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 05, 2023, 12:35 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 05, 2023, 12:58 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 05, 2023, 01:23 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 05, 2023, 01:34 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 05, 2023, 01:41 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 05, 2023, 02:59 PM UTC
This incident has been resolved. We are preparing a global report about this incident. We apologize for the inconvenience.
- postmortem Jun 07, 2023, 07:42 AM UTC
We apologize for the inconvenience caused by the incident on 05/06/2023 between 10:56 AM and 3:24 PM. An issue on one of our application's infrastructure components generated significant instability on the platform. The necessary steps were taken to restore the situation as quickly as possible.