Universign incident
June 2023: Universign service degradation on Transaction Service
Universign experienced a minor incident on June 29, 2023 affecting Transaction Service and Timestamp Service and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2023, 03:14 PM UTC
We are currently experiencing difficulties on our platform. More information will be made available as it is conveyed to us.
- investigating Jun 29, 2023, 03:32 PM UTC
We are continuing to investigate this issue.
- identified Jun 29, 2023, 03:51 PM UTC
We are facing a minor outage. The problem is identified and we are working on a fix right now.
- identified Jun 29, 2023, 03:52 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 29, 2023, 03:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2023, 05:04 PM UTC
This incident has been resolved. We are preparing a global report about this incident. We deeply apologize for the inconvenience.
- postmortem Jun 30, 2023, 09:51 AM UTC
We apologize for the inconvenience caused by the incident on 29/06/2023 between 4:06 PM and 5:20 PM. An issue on one of our application's infrastructure components generated significant instability on the platform. The necessary steps were taken to restore the situation as quickly as possible.