Universign incident
July 2023: Universign service degradation on Transaction Service
Universign experienced a minor incident on July 7, 2023 affecting Transaction Service and Timestamp Service and 1 more component, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 07, 2023, 09:24 AM UTC
We are currently experiencing difficulties on our platform. More information will be made available as it is conveyed to us.
- identified Jul 07, 2023, 09:46 AM UTC
We are facing a minor outage. The problem is identified and we are working on a fix right now.
- identified Jul 07, 2023, 10:06 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 07, 2023, 10:28 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 07, 2023, 10:51 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 07, 2023, 10:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 07, 2023, 12:08 PM UTC
This incident has been resolved. We are preparing a global report about this incident. We deeply apologize for the inconvenience.
- postmortem Jul 10, 2023, 10:05 AM UTC
We apologize for the inconvenience caused by the incident on 07/07/2023 between 11:03 AM and 12:37 PM. An issue on one of our application's infrastructure components generated significant instability on the platform. The necessary steps were taken to restore the situation as quickly as possible.