Universign incident

December 2023: Universign service degradation on Transaction Service

Minor Resolved View vendor source →

Universign experienced a minor incident on December 12, 2023 affecting Transaction Service and Timestamp Service and 1 more component, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2023, 03:43 PM UTC
Resolved
Dec 12, 2023, 05:52 PM UTC
Duration
2h 8m
Detected by Pingoru
Dec 12, 2023, 03:43 PM UTC

Affected components

Transaction ServiceTimestamp ServiceSeal ServiceWeb ApplicationRegistration Service

Update timeline

  1. investigating Dec 12, 2023, 03:43 PM UTC

    We are currently experiencing difficulties on our platform. More information will be made available as it is conveyed to us.

  2. identified Dec 12, 2023, 04:07 PM UTC

    We are facing a minor outage. The problem is identified and we are working on a fix right now.

  3. monitoring Dec 12, 2023, 04:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 12, 2023, 05:51 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 12, 2023, 05:52 PM UTC

    This incident has been resolved. We are preparing a global report about this incident. We deeply apologize for the inconvenience.