Universign incident

December 2023: Universign major outage on Web Application

Critical Resolved View vendor source →

Universign experienced a critical incident on December 14, 2023 affecting Web Application and Registration Service, lasting 5h 27m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2023, 12:53 PM UTC
Resolved
Dec 14, 2023, 06:20 PM UTC
Duration
5h 27m
Detected by Pingoru
Dec 14, 2023, 12:53 PM UTC

Affected components

Web ApplicationRegistration Service

Update timeline

  1. investigating Dec 14, 2023, 02:32 PM UTC

    We are currently experiencing difficulties on our platform. More information will be made available as it is conveyed to us.

  2. investigating Dec 14, 2023, 02:36 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 14, 2023, 02:57 PM UTC

    We are continuing to investigate this issue.

  4. identified Dec 14, 2023, 03:18 PM UTC

    We are facing a minor outage. The problem is identified and we are working on a fix right now.

  5. identified Dec 14, 2023, 03:41 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Dec 14, 2023, 04:03 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified Dec 14, 2023, 04:25 PM UTC

    We are continuing to work on a fix for this issue.

  8. identified Dec 14, 2023, 04:54 PM UTC

    We are continuing to work on a fix for this issue.

  9. identified Dec 14, 2023, 05:14 PM UTC

    We are continuing to work on a fix for this issue.

  10. identified Dec 14, 2023, 05:18 PM UTC

    We are continuing to work on a fix for this issue.

  11. identified Dec 14, 2023, 05:41 PM UTC

    We are continuing to work on a fix for this issue.

  12. monitoring Dec 14, 2023, 05:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  13. resolved Dec 14, 2023, 06:20 PM UTC

    This incident has been resolved. We are preparing a global report about this incident. We deeply apologize for the inconvenience.