Universign incident

Identified major outage

Major Resolved View vendor source →

Universign experienced a major incident on December 18, 2023 affecting Transaction Service and Timestamp Service and 1 more component, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2023, 03:31 PM UTC
Resolved
Dec 18, 2023, 06:39 PM UTC
Duration
3h 7m
Detected by Pingoru
Dec 18, 2023, 03:31 PM UTC

Affected components

Transaction ServiceTimestamp ServiceSeal Service

Update timeline

  1. identified Dec 18, 2023, 03:31 PM UTC

    We are facing a minor outage. The problem is identified and we are working on a fix right now.

  2. identified Dec 18, 2023, 03:33 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Dec 18, 2023, 03:56 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Dec 18, 2023, 04:19 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Dec 18, 2023, 05:10 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Dec 18, 2023, 06:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Dec 18, 2023, 06:39 PM UTC

    This incident has been resolved. We are preparing a global report about this incident. We deeply apologize for the inconvenience.