Universign incident
January 2024: Universign major outage on Transaction Service
Universign experienced a major incident on January 24, 2024 affecting Transaction Service and Timestamp Service and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 24, 2024, 10:44 AM UTC
We are currently experiencing difficulties on our platform. More information will be made available as it is conveyed to us.
- investigating Jan 24, 2024, 10:46 AM UTC
We are continuing to investigate this issue.
- identified Jan 24, 2024, 10:47 AM UTC
We are facing a minor outage. The problem is identified and we are working on a fix right now.
- monitoring Jan 24, 2024, 10:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 24, 2024, 11:08 AM UTC
This incident has been resolved. We are preparing a global report about this incident. We deeply apologize for the inconvenience.
- postmortem Feb 08, 2024, 09:40 AM UTC
We apologize for the inconvenience caused by the incident on the 24/01/2024 between 11:38 AM and 11:43 AM. After a routine data center intervention, a network cable was connected to the wrong port, causing a network outage lasting less than 5 minutes due to Spanning Tree protocol reconfigurations. In order to avoid such problems in the future, this type of intervention will be added to the list of interventions requiring a shutdown of the platform.