Universign incident

Identified major outage

Critical Resolved View vendor source →

Universign experienced a critical incident on March 21, 2024 affecting Transaction Service and Timestamp Service and 1 more component, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2024, 01:01 PM UTC
Resolved
Mar 21, 2024, 03:17 PM UTC
Duration
2h 15m
Detected by Pingoru
Mar 21, 2024, 01:01 PM UTC

Affected components

Transaction ServiceTimestamp ServiceSeal ServiceWeb ApplicationRegistration Service

Update timeline

  1. identified Mar 21, 2024, 01:11 PM UTC

    We are facing a major outage. The problem is identified and we are working on a fix right now.

  2. identified Mar 21, 2024, 01:12 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 21, 2024, 01:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 21, 2024, 01:33 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 21, 2024, 03:17 PM UTC

    This incident has been resolved. We are preparing a global report about this incident. We deeply apologize for the inconvenience.