Universign experienced a major incident on April 16, 2024 affecting Transaction Service and Timestamp Service and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 16, 2024, 10:17 AM UTC
We are facing a major outage. The problem is identified and we are working on a fix right now.
- monitoring Apr 16, 2024, 10:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 16, 2024, 11:46 AM UTC
This incident has been resolved. We are preparing a global report about this incident. We deeply apologize for the inconvenience.
- postmortem Apr 16, 2024, 02:31 PM UTC
We observed a degradation/interruption of our services along with a new type of use of the service coming from a newly registered customer. To avoid further issues, we have disabled said client's access as well as deactivated the ability to register for the service from our website. We are currently analyzing to understand how this type of access creates an overload on our platform. Measures will be taken soon to avoid such impacts on our services.