Universign experienced a minor incident on June 21, 2021 affecting Transaction Service and Timestamp Service and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 21, 2021, 02:35 PM UTC
We are facing a minor outage. The problem is identified and we are working on a fix right now.
- monitoring Jun 21, 2021, 02:35 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 21, 2021, 02:38 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 21, 2021, 03:08 PM UTC
This incident has been resolved. We are preparing a global report about this incident. We deeply apologize for the inconvenience.
- postmortem Jun 22, 2021, 08:06 AM UTC
We are sorry for the inconvenience caused by the incident of 21/06/2021 between 4:27 pm and 4:30 pm. During the preparation of a new component aimed at improving the general performance of our infrastructure, a configuration error caused the unavailability of Universign services. The problem was quickly corrected.