Universign experienced a minor incident on February 6, 2023 affecting Transaction Service and Timestamp Service and 1 more component, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 06, 2023, 01:23 PM UTC
We are facing a minor outage. The problem is identified and we are working on a fix right now.
- identified Feb 06, 2023, 01:44 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 06, 2023, 02:05 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 06, 2023, 02:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 06, 2023, 02:42 PM UTC
This incident has been resolved. We are preparing a global report about this incident. We deeply apologize for the inconvenience.
- postmortem Feb 07, 2023, 07:23 AM UTC
We are sorry for the inconvenience caused by the incident on 06/02/2023 between 2:01 p.m. and 4:01 p.m. and 3:16 p.m. A load problem has been detected on our infrastructure. We intervened to stabilize performance as quickly as possible.