Unit Outage History

Unit is up right now

Unit had 20 outages in the last 2 years totaling 30h 53m of downtime — averaging 0.8 incidents per month.

There were 20 Unit outages since August 7, 2024 totaling 30h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.unit.co

Major June 30, 2026

Card activities partial outage

Detected by Pingoru
Jun 30, 2026, 04:32 PM UTC
Resolved
Jun 30, 2026, 07:03 PM UTC
Duration
2h 30m
Affected: Cards
Timeline · 4 updates
  1. investigating Jun 30, 2026, 04:32 PM UTC

    We are seeing that some card activities (activate, get CVV2, set/change PIN) are failing or not working as expected. We are investigating

  2. identified Jun 30, 2026, 04:46 PM UTC

    We have resolved the issue for all new Cards API requests and are currently investigating previously affected requests.

  3. monitoring Jun 30, 2026, 05:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 30, 2026, 07:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 30, 2026

Card creation failures

Detected by Pingoru
Jun 30, 2026, 12:20 PM UTC
Resolved
Jun 30, 2026, 12:50 PM UTC
Duration
29m
Affected: CardsCards
Timeline · 4 updates
  1. investigating Jun 30, 2026, 12:20 PM UTC

    Customers trying to create cards may experience degraded performance

  2. identified Jun 30, 2026, 12:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 30, 2026, 12:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 30, 2026, 12:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2026

Degraded Sandbox Performance

Detected by Pingoru
May 06, 2026, 10:36 PM UTC
Resolved
May 06, 2026, 11:05 PM UTC
Duration
29m
Affected: OnboardingDashboardPaymentsCardsCoreWebhooks
Timeline · 3 updates
  1. investigating May 06, 2026, 10:36 PM UTC

    We are experiencing degraded performance in sandbox with intermittent failures, affecting the Dashboard and API response times. Investigation is in progress.

  2. identified May 06, 2026, 11:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 06, 2026, 11:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 7, 2026

Visa DPS Disruption of Service

Detected by Pingoru
Jan 07, 2026, 09:29 PM UTC
Resolved
Jan 07, 2026, 10:57 PM UTC
Duration
1h 28m
Affected: Cards
Timeline · 3 updates
  1. investigating Jan 07, 2026, 09:29 PM UTC

    We are experiencing a partial disruption of service with Visa DPS, affecting card creation and card modification. Transactions are not impacted. We’ll post updates here until a fix is in place.

  2. identified Jan 07, 2026, 09:36 PM UTC

    The issue has been identified and we are working on a fix.

  3. resolved Jan 07, 2026, 10:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 25, 2025

We are experiencing a partial downtime across our services

Detected by Pingoru
Nov 25, 2025, 03:16 PM UTC
Resolved
Nov 25, 2025, 03:44 PM UTC
Duration
28m
Affected: OnboardingOnboardingPaymentsPaymentsCardsCardsCoreCoreWebhooksWebhooks
Timeline · 4 updates
  1. investigating Nov 25, 2025, 03:16 PM UTC

    We are currently investigating this issue.

  2. identified Nov 25, 2025, 03:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 25, 2025, 03:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 25, 2025, 03:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 19, 2025

VGS Disruption of Service

Detected by Pingoru
Nov 19, 2025, 04:57 PM UTC
Resolved
Nov 19, 2025, 07:47 PM UTC
Duration
2h 49m
Affected: Cards
Timeline · 4 updates
  1. investigating Nov 19, 2025, 04:57 PM UTC

    We are experiencing a partial disruption of service with VGS (Very Good Security). Cardholders may have issues activating cards, changing PIN, and performing other card actions.

  2. investigating Nov 19, 2025, 05:02 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 19, 2025, 07:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 19, 2025, 07:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2025

Payments service experiencing elevated error rates

Detected by Pingoru
Nov 04, 2025, 08:21 AM UTC
Resolved
Nov 04, 2025, 08:50 AM UTC
Duration
28m
Affected: Payments
Timeline · 4 updates
  1. identified Nov 04, 2025, 08:21 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Nov 04, 2025, 08:26 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 04, 2025, 08:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 04, 2025, 08:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Alloy API errors

Detected by Pingoru
Oct 20, 2025, 09:06 PM UTC
Resolved
Oct 21, 2025, 01:44 AM UTC
Duration
4h 38m
Affected: Onboarding
Timeline · 2 updates
  1. investigating Oct 20, 2025, 09:06 PM UTC

    We are having issues in our onboarding process due to elevated API errors with Alloy, caused by the ongoing AWS outage.

  2. resolved Oct 21, 2025, 01:44 AM UTC

    Alloy has confirmed that normal operations have been fully restored across all components. System latencies and performance metrics have returned to expected levels and no further API errors are observed.

Read the full incident report →

Major September 15, 2025

Payments - issue creating ach and wire payments

Detected by Pingoru
Sep 15, 2025, 09:02 AM UTC
Resolved
Sep 15, 2025, 09:16 AM UTC
Duration
13m
Affected: Payments
Timeline · 3 updates
  1. investigating Sep 15, 2025, 09:02 AM UTC

    We are currently investigating this issue.

  2. identified Sep 15, 2025, 09:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 15, 2025, 09:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 17, 2025

Elevated error rates

Detected by Pingoru
Jul 17, 2025, 11:49 AM UTC
Resolved
Jul 17, 2025, 01:20 PM UTC
Duration
1h 30m
Affected: OnboardingOnboardingPaymentsDashboardPaymentsCardsCardsCoreCoreWebhooksWebhooks
Timeline · 5 updates
  1. investigating Jul 17, 2025, 11:49 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 17, 2025, 12:30 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 17, 2025, 12:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 17, 2025, 12:42 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 17, 2025, 01:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 12, 2025

Partial Outage for Remote Deposit Capture and KYC / KYB Services Due to GCP Downtime

Detected by Pingoru
Jun 12, 2025, 07:20 PM UTC
Resolved
Jun 12, 2025, 10:31 PM UTC
Duration
3h 10m
Timeline · 3 updates
  1. identified Jun 12, 2025, 07:20 PM UTC

    We are currently experiencing degraded performance for some of our onboarding and Remote Deposit Capture services due to a Google Cloud Platform (GCP) outage. Specifically, several of our third-party providers responsible for checks and KYC are impacted, which may result in delays or partial failures during onboarding flows and check deposit Our team is actively monitoring the situation and will provide updates as we learn more from GCP and our affected providers. Thank you for your patience.

  2. monitoring Jun 12, 2025, 09:07 PM UTC

    Google Cloud Platform (GCP) has reported improvements on their end, and we are observing recovery across affected services. We’re seeing successful API requests for check deposits, which are being processed as expected. Our KYC/KYB providers also appear to be operational at this time. We will continue to closely monitor all systems and provider integrations to ensure full stability. A final update will be shared once we confirm that all services are fully restored. Thank you for your continued patience.

  3. resolved Jun 12, 2025, 10:31 PM UTC

    GCP has indicated most products are fully recovered, with some minor residual impact. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

Read the full incident report →

Minor May 9, 2025

Visa DPS Connectivity Issue

Detected by Pingoru
May 09, 2025, 05:01 PM UTC
Resolved
May 09, 2025, 05:17 PM UTC
Duration
15m
Affected: Cards
Timeline · 3 updates
  1. investigating May 09, 2025, 05:01 PM UTC

    Unit is experiencing issues with Visa DPS. Some card authorizations are subject to stand-in processing.

  2. investigating May 09, 2025, 05:03 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 09, 2025, 05:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 22, 2025

Elevated API Errors on Sandbox

Detected by Pingoru
Apr 22, 2025, 09:16 AM UTC
Resolved
Apr 22, 2025, 10:44 AM UTC
Duration
1h 27m
Affected: OnboardingPaymentsCardsCoreWebhooks
Timeline · 4 updates
  1. investigating Apr 22, 2025, 09:16 AM UTC

    We're experiencing an elevated level of API errors on Sandbox and are currently looking into the issue.

  2. identified Apr 22, 2025, 10:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 22, 2025, 10:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 22, 2025, 10:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 8, 2025

Vendor VeryGoodSecurity is experiencing a partial service disruption

Detected by Pingoru
Apr 08, 2025, 02:12 AM UTC
Resolved
Apr 08, 2025, 05:43 AM UTC
Duration
3h 30m
Affected: Cards
Timeline · 5 updates
  1. identified Apr 08, 2025, 02:12 AM UTC

    This would affect card creation and revealing sensitive card information to end customers.

  2. monitoring Apr 08, 2025, 02:32 AM UTC

    VeryGoodSecurity has implemented a fix, and we are currently monitoring the results.

  3. monitoring Apr 08, 2025, 02:35 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Apr 08, 2025, 02:39 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 08, 2025, 05:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 16, 2025

API Downtime

Detected by Pingoru
Mar 16, 2025, 07:20 AM UTC
Resolved
Mar 16, 2025, 08:17 AM UTC
Duration
56m
Timeline · 4 updates
  1. investigating Mar 16, 2025, 07:20 AM UTC

    We are experiencing downtime across the system. The team is investigating

  2. identified Mar 16, 2025, 07:51 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 16, 2025, 07:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 16, 2025, 08:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 11, 2025

Create Application Issue

Detected by Pingoru
Mar 11, 2025, 02:44 PM UTC
Resolved
Mar 11, 2025, 03:04 PM UTC
Duration
19m
Affected: Onboarding
Timeline · 3 updates
  1. identified Mar 11, 2025, 02:44 PM UTC

    We are currently working with our vendor to resolve the issue.

  2. monitoring Mar 11, 2025, 02:58 PM UTC

    Our vendor implemented a fix. We are monitoring the results.

  3. resolved Mar 11, 2025, 03:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 9, 2024

Payment & Webhook Degraded Performance

Detected by Pingoru
Dec 09, 2024, 09:33 PM UTC
Resolved
Dec 09, 2024, 10:41 PM UTC
Duration
1h 8m
Affected: PaymentsWebhooks
Timeline · 4 updates
  1. monitoring Dec 09, 2024, 09:33 PM UTC

    We have partially resolved this issue and are continuing to investigate.

  2. investigating Dec 09, 2024, 09:39 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 09, 2024, 09:52 PM UTC

    The issue is resolved and we are continuing to monitor.

  4. resolved Dec 09, 2024, 10:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 15, 2024

Sandbox Timeouts

Detected by Pingoru
Nov 15, 2024, 06:57 PM UTC
Resolved
Nov 15, 2024, 10:44 PM UTC
Duration
3h 46m
Affected: Onboarding
Timeline · 4 updates
  1. investigating Nov 15, 2024, 06:57 PM UTC

    We are currently investigating an issue causing some requests to timeout.

  2. identified Nov 15, 2024, 09:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 15, 2024, 10:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 15, 2024, 10:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2024

Card Usage

Detected by Pingoru
Nov 12, 2024, 06:27 PM UTC
Resolved
Nov 12, 2024, 06:35 PM UTC
Duration
7m
Affected: Cards
Timeline · 2 updates
  1. investigating Nov 12, 2024, 06:27 PM UTC

    We are currently investigating this issue.

  2. resolved Nov 12, 2024, 06:35 PM UTC

    We investigated a high rate of card declines coming from Visa. This is resolved.

Read the full incident report →

Minor August 7, 2024

Card creation timeouts

Detected by Pingoru
Aug 07, 2024, 03:19 AM UTC
Resolved
Aug 07, 2024, 04:22 AM UTC
Duration
1h 2m
Affected: Cards
Timeline · 4 updates
  1. investigating Aug 07, 2024, 03:19 AM UTC

    We are currently investigating this issue.

  2. identified Aug 07, 2024, 04:08 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 07, 2024, 04:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 07, 2024, 04:22 AM UTC

    This incident has been resolved.

Read the full incident report →