Unified Technology Solutions incident
UTS Operator down for some Comcast users.
Resolved after 1 day, affecting UTS Operator - Hosted Phone Systems and Comcast Internet Services, on August 15, 2025.
After 24 hours we have seen no further issues and believe the issue to be fully resolved.
Affected components
Update timeline
- identified Aug 15, 2025, 07:38 PM UTC
We had an outage of UTS Operator that appeared to affect customers on Comcast and is associated with a Fiber Optic cut on State Road 520. It seems to be a situation referred to as a net split, where Comcast is unable to communicate with the data center that supports our phone system; however, it appears to be discovering alternative routes. We are observing indications of recovery and are actively monitoring the situation.
- monitoring Aug 15, 2025, 07:52 PM UTC
It appears that everything is returning to normal, if you have a phone that is still not working you may find rebooting it fixes the issue. If not feel free to reach out to us.
- monitoring Aug 16, 2025, 07:43 PM UTC
After 24 hours we have seen no further issues and believe the issue to be fully resolved.
- resolved Aug 16, 2025, 07:44 PM UTC
Issue Resolved.
Your product runs on more than Unified Technology Solutions
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services