Unbounce incident
Changing configurations for live popups and sticky bars is working intermittently
Resolved after 1 day, affecting Web Application (app.unbounce.com) and Pop Ups and Sticky Bars and 1 more, on November 2, 2023.
Cloudflare's API has been restored and all related Unbounce functionality is now working as per normal. Thank you for your patience while this issue was resolved.
Affected components
Update timeline
- identified Nov 02, 2023, 05:32 PM UTC
When users change a popup/sticky bar configuration (targeting rules, frequency, etc.) or create a new popup/sticky bar, those changes might not become live, even after republishing. This is due to our infrastructure provider Cloudflare's outage: https://www.cloudflarestatus.com/.
- identified Nov 02, 2023, 06:06 PM UTC
The Cloudflare outage also affects new domain creation. New domains cannot currently be added to Unbounce.
- identified Nov 02, 2023, 06:25 PM UTC
The domains that are failing to be added are retried automatically and will succeed once Cloudflare is available. Since Cloudflare is seeing an improvement, some failed domains have now succeeded.
- monitoring Nov 02, 2023, 06:57 PM UTC
Our developers have applied a fix for the domain issue. Domains can be added regardless of the Cloudflare status.
- monitoring Nov 02, 2023, 06:58 PM UTC
The domains that already failed will be gradually retried over the next few hours.
- resolved Nov 03, 2023, 06:06 PM UTC
Cloudflare's API has been restored and all related Unbounce functionality is now working as per normal. Thank you for your patience while this issue was resolved.
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