Unbounce incident
Some users are unable to log in / Pages stuck in republishing
Resolved after 9 hours 21 minutes, affecting Web Application (app.unbounce.com), on January 3, 2024.
The fix for the login issue has been deployed, and affected users should be able to log in successfully now. We're still looking into the republishing issue.
Affected components
Update timeline
- investigating Jan 03, 2024, 01:39 PM UTC
We have received reports of some users being unable to log in to app.unbounce.com. These users are seeing a screen that says: "ERROR 500 We're sorry, something went wrong." We're currently investigating.
- investigating Jan 03, 2024, 01:58 PM UTC
We're also investigating a separate issue where some pages are stuck in republishing.
- identified Jan 03, 2024, 02:56 PM UTC
The fix for the login issue has been deployed, and affected users should be able to log in successfully now. We're still looking into the republishing issue.
- resolved Jan 03, 2024, 11:00 PM UTC
This incident has been resolved.
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