Resolved after 6 hours 2 minutes, on August 24, 2021.
Services are nominally running since 10:40 UTC.
Update timeline
- investigating Aug 24, 2021, 10:33 AM UTC
Please be advised there is an incident on Sigfox network Incident reference CORP-33393 Severity S3 Service Impact Downlink success rate Delays on Callbacks (some Callbacks may fail and others may be delivered without geolocation) Delays on uplink Start Date and Time 08/24/21 09:00 UTC End Date and Time 08/24/21 10:40 UTC Root cause analysis Unexpected behavior of internet service during a maintenance operation by a third party provider generated high volume of message backlog whose treatment caused delay of uplink processing, downlink sequences failures and limited atlas service disruption.
- monitoring Aug 24, 2021, 11:06 AM UTC
Services are nominally running since 10:40 UTC.
- resolved Aug 24, 2021, 04:35 PM UTC
This incident has been resolved. See the root cause analysis below
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