UnaBiz incident

Incident S2 CORP-36275 on Sigfox network

Resolved after 12 hours 5 minutes, on May 4, 2022.

identified May 04, 2022, 10:37 PM UTC

Please be advised there is an incident on Sigfox network. Incident reference CORP-36275 Severity S2 Service Impact Callbacks delay Downlink success rate drop Small Uplink success rate decrease CRA platform unavailable for about 4mins Start/End Date and Time 04/05/22 from 11:43 PM CET to 05/05/22 11h:25 AM CET Root cause analysis Database performance drop caused overall service impact. The incident on our database caused a resilient issue on the downlink service.

Started
May 04, 2022, 10:00 PM UTC
Resolved
May 05, 2022, 10:06 AM UTC
Duration
12h 5m
Detected by Pingoru
May 04, 2022, 10:00 PM UTC

Update timeline

  1. identified May 04, 2022, 10:37 PM UTC

    Please be advised there is an incident on Sigfox network. Incident reference CORP-36275 Severity S2 Service Impact Callbacks delay Downlink success rate drop Small Uplink success rate decrease CRA platform unavailable for about 4mins Start/End Date and Time 04/05/22 from 11:43 PM CET to 05/05/22 11h:25 AM CET Root cause analysis Database performance drop caused overall service impact. The incident on our database caused a resilient issue on the downlink service.

  2. resolved May 05, 2022, 10:06 AM UTC

    This incident has been resolved.

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