Resolved after 5 hours 1 minute, on July 2, 2022.
Dear partners, Please be advised that incident is RESOLVED. Incident reference CORP-36771 Severity S2 Service Impact Uplink messages capture DELAYED Uplink callbacks dispatch DEGRADED Downlink sequences FAILING Start Date and Time 2022/07/02 11:30 pm CEST Stop Date and Time 2022/07/03 05:26 am CEST Root cause analysis Unexpected amount of simultaneous DL requests caused the database lock due to overload.
Update timeline
- investigating Jul 02, 2022, 10:33 PM UTC
Dear partners, Please be advised that an incident is OPEN. Analysis of the root cause is still on-going and will be communicated to you as soon as possible. Incident reference CORP-36771 Severity S3 Service Impact Downlink sequences FAILING Start Date and Time 2022/07/02 11:30 pm CET Root cause analysis Analysis on-going
- investigating Jul 02, 2022, 11:15 PM UTC
Dear partners, Please be advised that an incident is OPEN. Analysis of the root cause is still on-going and will be communicated to you as soon as possible. Incident reference CORP-36771 Severity S2 Service Impact Downlink sequences FAILING Start Date and Time 2022/07/02 11:30 pm CEST Root cause analysis Analysis on-going
- investigating Jul 03, 2022, 12:10 AM UTC
Dear partners, Please be advised that an incident is OPEN. Analysis of the root cause is still on-going and will be communicated to you as soon as possible. Incident reference CORP-36771 Severity S2 Service Impact Uplink messages capture DELAYED Uplink callbacks dispatch DEGRADED Downlink sequences FAILING Start Date and Time 2022/07/02 11:30 pm CEST Root cause analysis Analysis on-going
- investigating Jul 03, 2022, 03:33 AM UTC
We are continuing to investigate this issue.
- resolved Jul 03, 2022, 03:35 AM UTC
Dear partners, Please be advised that incident is RESOLVED. Incident reference CORP-36771 Severity S2 Service Impact Uplink messages capture DELAYED Uplink callbacks dispatch DEGRADED Downlink sequences FAILING Start Date and Time 2022/07/02 11:30 pm CEST Stop Date and Time 2022/07/03 05:26 am CEST Root cause analysis Unexpected amount of simultaneous DL requests caused the database lock due to overload.
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