Resolved after 3 hours 17 minutes, on August 17, 2022.
All portals have been restarted and services are back up again. Base stations are progressively unqueuing the stored messages during the incident. We keep monitoring the system closely.
Update timeline
- investigating Aug 17, 2022, 09:47 AM UTC
Please be advised there is an on-going incident on Sigfox network. Incident reference CORP-37183 Severity S1 Service Impact Callbacks delay Downlink success rate drop Portal GUI access unavailabilities API error with 500 and 502 codes Registration jobs delay (device registration/transfer, base station registration...) Start/End Date and Time 17/08/22 from 11:23 AM CET to 13:40 PM CET Root cause analysis Database performance drop causing overall service impact.
- investigating Aug 17, 2022, 10:53 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 17, 2022, 12:02 PM UTC
All portals have been restarted and services are back up again. Base stations are progressively unqueuing the stored messages during the incident. We keep monitoring the system closely.
- resolved Aug 17, 2022, 01:04 PM UTC
The incident has been resolved and all services are back to normal.
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