Resolved after 3 hours 59 minutes, on May 2, 2023.
The incident was resolved and message processing was back to normal at 3:12 pm CEST.
Update timeline
- investigating May 02, 2023, 12:27 PM UTC
Please be advised there is an incident on Sigfox network Analysis of the root cause is still on-going and will be communicated to you as soon as possible. Incident reference CORP-39012 Severity S2 Service Impact Uplink messages capture - UP Uplink message storage and archiving - UP Uplink callbacks dispatch - UP Uplink callbacks retrieval ("callback not sent" status) - WILL BE PARTIALLY AVAILABLE FOLLOWING THE INCIDENT Downlink sequences - UP Downlink customer platform call backs - UP API service - UP backend.sigfox.com access - UP Start Date and Time 04/02/23 02:13 pm CEST Root cause analysis Analysis on-going
- monitoring May 02, 2023, 01:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 02, 2023, 04:26 PM UTC
The incident was resolved and message processing was back to normal at 3:12 pm CEST.
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