Umbraco Cloud incident

Umbraco Cloud – Degraded Performance (Slow Loading Times)

Minor Resolved View vendor source →

Umbraco Cloud experienced a minor incident on April 21, 2026 affecting Heartcore - Services and Cloud - Services and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 03:17 PM UTC
Resolved
Apr 21, 2026, 03:17 PM UTC
Duration
—
Detected by Pingoru
Apr 21, 2026, 03:17 PM UTC

Affected components

Heartcore - ServicesCloud - ServicesCompose - Services

Update timeline

  1. investigating Apr 21, 2026, 01:01 PM UTC

    Status: Investigating Customers experience significantly slow performance across Umbraco Cloud, affecting usability and productivity. Affected components Cloud - Services (Degraded performance) Compose - Services (Degraded performance) Heartcore - Services (Degraded performance)

  2. monitoring Apr 21, 2026, 02:17 PM UTC

    Status: Monitoring We have identified the underlying issue and successfully rolled out a fix. System performance is improving, and we are actively monitoring to confirm full recovery. Affected components Cloud - Services (Degraded performance) Compose - Services (Degraded performance) Heartcore - Services (Degraded performance)

  3. resolved Apr 21, 2026, 03:17 PM UTC

    Status: Resolved All issues with slow performance are now resolved. Affected components Cloud - Services (Operational) Compose - Services (Operational) Heartcore - Services (Operational)