Umbraco Cloud incident

Unable to create new projects, add environments and upgrade plans

Minor Resolved View vendor source →

Umbraco Cloud experienced a minor incident on April 21, 2026 affecting Heartcore - Services and Cloud - Services, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 04:27 PM UTC
Resolved
Apr 21, 2026, 04:27 PM UTC
Duration
—
Detected by Pingoru
Apr 21, 2026, 04:27 PM UTC

Affected components

Heartcore - ServicesCloud - Services

Update timeline

  1. investigating Apr 21, 2026, 07:28 AM UTC

    Status: Investigating We are currently investigating an issue whereby users are unable to create new projects, add or remove environments and not able to change plan on their projects. Affected components Cloud - Services (Partial outage) Heartcore - Services (Partial outage)

  2. monitoring Apr 21, 2026, 09:56 AM UTC

    Status: Monitoring We have implemented a fix and are correctly monitoring our services. Affected components Heartcore - Services (Partial outage) Cloud - Services (Partial outage)

  3. resolved Apr 21, 2026, 04:27 PM UTC

    Status: Resolved This issue has now been resolved. Affected components Cloud - Services (Operational) Heartcore - Services (Operational)