UiPath experienced a major incident on May 14, 2026 affecting Document Understanding, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2026, 04:50 PM UTC
We are investigating reports of an outage impacting document processing for [Document Understanding] in [All Regions]. Impact: Users may be unable to processing documents. Next update: Our teams are working to understand the cause and scope and will share updates as available.
- investigating May 14, 2026, 04:51 PM UTC
We are investigating reports of an outage impacting document processing for Document Understanding. Impact: Users may be unable to processing documents. Next update: Our teams are working to understand the cause and scope and will share updates as available.
- identified May 14, 2026, 05:04 PM UTC
We have identified the cause of the outage impacting document processing for Document Understanding in US and are working on a fix. Impact: Users may continue to be unable to process documents. Next update: Our focus is on restoring service as quickly as possible.
- monitoring May 14, 2026, 05:13 PM UTC
A fix has been deployed for the issue impacting document processing for Document Understanding in US, and we are monitoring closely. Impact: Users may still experience processing documents. Next update: We are continuing to monitor system behavior.
- resolved May 14, 2026, 05:24 PM UTC
The outage has been resolved and Document Understadning is fully operational. Impact: No ongoing user impact.