UHIN experienced a major incident on April 8, 2025 affecting Alerts - Delivered via Direct and Alerts - Delivered via SFTP and 1 more component, lasting 2d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 08, 2025, 10:24 PM UTC
UHIN CHIE is experiencing an intermittent outage impacting our real-time ALERTS and Results Delivery service. This issue is being investigated. Thank you for your understanding.
- monitoring Apr 09, 2025, 04:15 PM UTC
Update: The issue has been resolved, and systems are now operating normally. We are actively processing the backlog of queued messages, which will take some time to clear. Thank you for your continued patience as we work through it.
- monitoring Apr 10, 2025, 05:31 PM UTC
Earlier today, we identified an issue caused by unexpectedly large messages impeding outbound traffic. This temporarily impacted message delivery for some systems and led to delays. The issue has since been resolved, and messages are now flowing again as expected. We recognize the inconvenience this may have caused and appreciate your continued patience. Our team is closely monitoring the system to ensure stability.
- resolved Apr 11, 2025, 03:13 PM UTC
The issues have been fully resolved. The backlog has been cleared and outbound message flow is stable and operating normally. Thank you.