UHIN incident

Call Center Unavailable - Major Phone Provider (Zoom) Outage

Notice Resolved View vendor source →

UHIN experienced a notice incident on April 16, 2025 affecting Customer Support, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 08:25 PM UTC
Resolved
Apr 16, 2025, 09:13 PM UTC
Duration
47m
Detected by Pingoru
Apr 16, 2025, 08:25 PM UTC

Affected components

Customer Support

Update timeline

  1. investigating Apr 16, 2025, 08:25 PM UTC

    Due to a widespread outage with our phone provider (Zoom), the UHIN Call Center is currently unable to receive calls. In the meantime, please reach out to [email protected] for support. We’ll update this message when service is restored.

  2. resolved Apr 16, 2025, 09:13 PM UTC

    This incident has been resolved.