Ubiquiti Outage History

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Ubiquiti had 10 outages in the last 2 years totaling 106h 50m of downtime — averaging 0.4 incidents per month.

There were 10 Ubiquiti outages since August 29, 2024 totaling 106h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ui.com

Major July 24, 2026

Multiple Services: Degraded Performance

Detected by Pingoru
Jul 24, 2026, 11:32 AM UTC
Resolved
Jul 24, 2026, 01:48 PM UTC
Duration
2h 15m
Affected: unifi.ui.comCommunityRemote Access Service
Timeline · 6 updates
  1. investigating Jul 24, 2026, 11:32 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 24, 2026, 11:39 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 24, 2026, 12:03 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jul 24, 2026, 12:16 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jul 24, 2026, 12:23 PM UTC

    Recovery is underway, and we are monitoring service performance.

  6. resolved Jul 24, 2026, 01:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 16, 2026

Increased CloudFront 5xx Errors

Detected by Pingoru
Jul 16, 2026, 09:05 AM UTC
Resolved
Jul 16, 2026, 11:32 AM UTC
Duration
2h 26m
Timeline · 2 updates
  1. investigating Jul 16, 2026, 09:05 AM UTC

    We are investigating elevated 5xx errors that may impact all UI Cloud services, including web portals, APIs, authentication, and cloud-managed applications. The issue appears to be related to an ongoing AWS CloudFront incident affecting customers using CloudFront VPC Origins. We are actively monitoring the situation, assessing the impact across our platform, and working with AWS as they investigate. We will provide updates as more information becomes available.

  2. resolved Jul 16, 2026, 11:32 AM UTC

    The elevated 5xx errors affecting UI Cloud services have been resolved, and service has returned to normal operation. We will share additional information if further action or follow-up is required.

Read the full incident report →

Notice February 26, 2026

Intermittent Connectivity in EU Region

Detected by Pingoru
Feb 26, 2026, 05:41 PM UTC
Resolved
Feb 27, 2026, 02:23 AM UTC
Duration
8h 42m
Affected: unifi.ui.comRemote Access Service
Timeline · 4 updates
  1. identified Feb 26, 2026, 05:41 PM UTC

    The issue has been identified.

  2. identified Feb 26, 2026, 05:41 PM UTC

    We are observing intermittent connectivity affecting some EU ISPs, impacting access to unifi.ui.com. We are closely monitoring the situation. Connectivity is expected to return to normal as regional network conditions recover.

  3. identified Feb 26, 2026, 05:42 PM UTC

    We are continuing to monitor this issue.

  4. resolved Feb 27, 2026, 02:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Multiple Services: Partial Outage

Detected by Pingoru
Oct 20, 2025, 09:51 AM UTC
Resolved
Oct 21, 2025, 07:14 AM UTC
Duration
21h 22m
Affected: UniFi TalkTeleport VPN Service
Timeline · 3 updates
  1. identified Oct 20, 2025, 09:51 AM UTC

    An issue has been identified that may cause degraded performance across several UniFi services, including Teleport, the numbers list, subscription information, and general telephony in UniFi Talk. Our teams are actively investigating and will provide updates on status.ui.com. We apologize for the inconvenience and are working to restore full service as quickly as possible.

  2. monitoring Oct 20, 2025, 12:17 PM UTC

    We’re seeing signs of recovery across the affected services. We will continue to provide periodic updates on status.ui.com

  3. resolved Oct 21, 2025, 07:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 24, 2025

Remote Access and UI Account Service Degraded Performance

Detected by Pingoru
Sep 24, 2025, 10:25 AM UTC
Resolved
Sep 24, 2025, 01:56 PM UTC
Duration
3h 31m
Affected: unifi.ui.comSSO ServiceRemote Access ServiceAccount Service
Timeline · 3 updates
  1. identified Sep 24, 2025, 10:25 AM UTC

    We are aware of a degraded performance for some customers and are investigating with the highest priority.

  2. monitoring Sep 24, 2025, 12:37 PM UTC

    We are continuing to monitor for any further issues

  3. resolved Sep 24, 2025, 01:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 6, 2025

UniFi Talk Partial Outage

Detected by Pingoru
Mar 06, 2025, 05:15 PM UTC
Resolved
Mar 06, 2025, 08:16 PM UTC
Duration
3h
Affected: UniFi Talk
Timeline · 4 updates
  1. investigating Mar 06, 2025, 05:15 PM UTC

    An issue has been identified where users may be unable to make and/or receive calls to/from their UniFi Talk numbers. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.

  2. investigating Mar 06, 2025, 05:17 PM UTC

    In some cases, disabling the Advanced Call Routing option and restarting the Talk application may help users.

  3. monitoring Mar 06, 2025, 05:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 06, 2025, 08:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 10, 2024

Some UISP Cloud instances are offline

Detected by Pingoru
Dec 10, 2024, 10:26 AM UTC
Resolved
Dec 10, 2024, 10:54 PM UTC
Duration
12h 28m
Affected: UISP Cloud
Timeline · 3 updates
  1. identified Dec 10, 2024, 10:26 AM UTC

    A small number of UISP Cloud Hosting instances are offline and unable to start. The issue has been identified and a fix is being implemented.

  2. monitoring Dec 10, 2024, 07:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 10, 2024, 10:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 1, 2024

UISP Console remote connection issues

Detected by Pingoru
Nov 01, 2024, 09:54 AM UTC
Resolved
Nov 03, 2024, 12:15 PM UTC
Duration
2d 2h
Affected: UISP Cloud
Timeline · 7 updates
  1. identified Nov 01, 2024, 09:54 AM UTC

    UISP Console users may experience issues with remote connection. The root cause has been identified and we are working on a fix.

  2. monitoring Nov 01, 2024, 10:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Nov 02, 2024, 09:33 AM UTC

    A small percentage of UISP consoles still experience issues with remote connection.

  4. identified Nov 02, 2024, 10:04 AM UTC

    An issue has been identified and we are implementing a fix.

  5. monitoring Nov 02, 2024, 10:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Nov 02, 2024, 11:22 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Nov 03, 2024, 12:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 20, 2024

UniFi Talk Cloud Partial Outage

Detected by Pingoru
Sep 20, 2024, 11:21 AM UTC
Resolved
Sep 20, 2024, 12:59 PM UTC
Duration
1h 38m
Affected: UniFi Talk
Timeline · 3 updates
  1. identified Sep 20, 2024, 11:21 AM UTC

    An issue has been identified where users may be unable to access their number lists and subscription data within UniFi Talk. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.

  2. monitoring Sep 20, 2024, 12:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 20, 2024, 12:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 29, 2024

UI Account Login Partial Outage

Detected by Pingoru
Aug 29, 2024, 09:28 AM UTC
Resolved
Aug 29, 2024, 10:32 AM UTC
Duration
1h 3m
Affected: SSO ServiceAccount Service
Timeline · 2 updates
  1. investigating Aug 29, 2024, 09:28 AM UTC

    An issue has been identified, and some users may be unable to log in to account.ui.com. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.

  2. resolved Aug 29, 2024, 10:32 AM UTC

    This incident has been resolved.

Read the full incident report →