UBC experienced a critical incident on June 2, 2025 affecting Network - Okanagan, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2025, 04:30 PM UTC
UBC Okanagan is currently experiencing a network outage. Technicians are currently investigating the issue and will post an update as more information is available.
- monitoring Jun 02, 2025, 04:59 PM UTC
Outage has recovered.
- monitoring Jun 02, 2025, 06:02 PM UTC
Earlier today, we experienced intermittent network connectivity issues affecting UBC Okanagan campus. Our teams continue to monitor the situation closely. While no further disruptions are expected, users may notice intermittent internet connectivity. Thank you for your patience and understanding. Our next scheduled update will be at 14:00 PT.
- monitoring Jun 02, 2025, 06:03 PM UTC
The network has remained stable throughout the afternoon. Our teams continue to monitor the situation closely. While no further disruptions are expected, users may notice intermittent internet connectivity. Thank you for your patience and understanding. Our next scheduled update will be at 19:30 PT.
- monitoring Jun 03, 2025, 02:21 AM UTC
The network has remained stable throughout the afternoon. Our teams continue to monitor the situation closely. While no further disruptions are expected, users may notice intermittent internet connectivity. Thank you for your patience and understanding. Our next scheduled update will be at 21:30 PT.
- monitoring Jun 03, 2025, 04:23 AM UTC
The network has remained stable throughout the evening. Our teams continue to monitor the situation closely and work with our vendor support to resolve. While no further disruptions are expected, users may notice intermittent internet connectivity. The next update will be provided at 08:30 PT on June 3rd.
- monitoring Jun 03, 2025, 03:12 PM UTC
Network remains stable and technicians are continuing to monitor and work with our vendor to determine root cause. Update: Technicians will be performing maintenance to correct the issue. A short disruption of internet services will occur between 21:00 - 21:30 PT affecting Internet access at UBCO. Internal campus systems and telephones will remain operational. Inter-campus network services, along with UBC Visitor and Eduroam wireless services will remain operational. Thank you for your patience and understanding. The next update will be provided at 22:00 PT.
- resolved Jun 04, 2025, 06:26 PM UTC
Technicians conducted maintenance yesterday evening to resolve the problem and we have resumed regular network operations.