UBC incident

Authentication Issues Impacting Select UBC Services, 13:00 PT, Sunday July 20, 2025

Notice Resolved View vendor source →

UBC experienced a notice incident on July 20, 2025 affecting UBC Applicant & Student Federation (idb0) and UBC Identity Provider and 1 more component, lasting 17d 21h. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2025, 10:21 PM UTC
Resolved
Aug 07, 2025, 08:12 PM UTC
Duration
17d 21h
Detected by Pingoru
Jul 20, 2025, 10:21 PM UTC

Affected components

UBC Applicant & Student Federation (idb0)UBC Identity ProviderUBC SecureLink Federation (slid)UBC -- Identity VerificationWorkday

Update timeline

  1. investigating Jul 20, 2025, 10:21 PM UTC

    As of 13:00 PT today users may have been experiencing authentication issues with the following services. UBC IT technicians are currently looking into the issue and working on restoring all services. All CWL Account creation will be unavailable to: Students, applicants, alumni LLIS learners Basic Workers Authentication to the following services will be unavailable: Workday Appian Library (OpenAthens, Dryad, Meescan) UBC Bookstore LLIS Public/Staff portals PrairieLearn (CPSC) Faculty of Medicine (REAP) Applicant Service Centre (ASC) CWL Account Upgrader (CWLU) DAF website DeDupe website PHUB-admin website Science One UNI CRM UBC Student Housing and Community Services myAccount (including UBC Card) Vidcruiter UPass UBC Elections AMS Elections Faculty of Medicine simIQ Verify SP Merging/Deduplication unavailable Our next update will be at 16:00 PT.

  2. investigating Jul 20, 2025, 10:57 PM UTC

    UBC IT technicians are continuing to look into the issue and working on restoring all services. Our next update will be at 17:00 PT.

  3. investigating Jul 20, 2025, 11:52 PM UTC

    UBC IT technicians are continuing to look into the issue and working on restoring all services. Our next update will be at 18:00 PT.

  4. identified Jul 21, 2025, 01:03 AM UTC

    UBC IT technicians have identified the issue and have restored all services; they will continue to monitor the services to ensure their stability.

  5. monitoring Jul 22, 2025, 03:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Aug 05, 2025, 04:29 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Aug 05, 2025, 04:31 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Aug 07, 2025, 08:12 PM UTC

    This incident has been resolved.