UBC incident

Issues with TouchNet PROD & TEST sites October 7, 2025 10:00 PT

Notice Resolved View vendor source →

UBC experienced a notice incident on October 7, 2025 affecting Other - Vancouver and Other - Okanagan, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 05:03 PM UTC
Resolved
Oct 07, 2025, 05:40 PM UTC
Duration
37m
Detected by Pingoru
Oct 07, 2025, 05:03 PM UTC

Affected components

Other - VancouverOther - Okanagan

Update timeline

  1. investigating Oct 07, 2025, 05:03 PM UTC

    TouchNet PROD & TEST sites are currently experiencing issues loading. Digital Payments Program Support has contacted the vendor and will provide updates.

  2. resolved Oct 07, 2025, 05:40 PM UTC

    Issue has been resolved. If further issues please contact DPP Support at [email protected]