Tyro experienced a minor incident on December 11, 2025 affecting EFTPOS machine connectivity, lasting 5h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 11, 2025, 01:24 AM UTC
We’re aware of an issue with a national network provider impacting some customers’ ability to process transactions. If you are experiencing any difficulty, please try rebooting your terminal or connecting to WiFi by following these steps: https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro https://help.tyro.com/s/article/How-do-I-reboot-my-Tyro-EFTPOS-machine https://help.tyro.com/s/article/How-to-connect-a-Tyro-EFTPOS-machine-to-WiFi While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available. We’re sorry for any inconvenience being experienced.
- resolved Dec 11, 2025, 06:55 AM UTC
The earlier issue impacting some customers’ ability to process transactions has now been resolved. We’re sorry for any inconvenience experienced.