Tyro experienced a minor incident on December 10, 2025 affecting EFTPOS machine connectivity, lasting 7h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 10, 2025, 11:03 PM UTC
An issue has been identified with some customers experiencing issues processing transactions. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates. In the meantime, please try rebooting your terminal or connecting to WiFi by following these steps: https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro https://help.tyro.com/s/article/How-do-I-reboot-my-Tyro-EFTPOS-machine https://help.tyro.com/s/article/How-to-connect-a-Tyro-EFTPOS-machine-to-WiFi We’re sorry for any inconvenience being experienced.
- resolved Dec 11, 2025, 06:56 AM UTC
The earlier issue impacting some customers’ ability to process transactions has now been resolved. We’re sorry for any inconvenience experienced.