Resolved after 5 hours 29 minutes, affecting EFTPOS Machine Connectivity, on December 11, 2025.
The earlier issue impacting some customers’ ability to process transactions has now been resolved. We’re sorry for any inconvenience experienced.
Affected components
Update timeline
- identified Dec 11, 2025, 01:27 AM UTC
We’re aware of an issue with a national network provider impacting some customers’ ability to process transactions. If you are experiencing any difficulty, please try rebooting your terminal or connecting to WiFi by following these steps: https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro https://help.tyro.com/s/article/How-do-I-reboot-my-Tyro-EFTPOS-machine https://help.tyro.com/s/article/How-to-connect-a-Tyro-EFTPOS-machine-to-WiFi While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available. We’re sorry for any inconvenience being experienced. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.
- resolved Dec 11, 2025, 06:57 AM UTC
The earlier issue impacting some customers’ ability to process transactions has now been resolved. We’re sorry for any inconvenience experienced.
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