Issue processing some transactions

Update timeline

1. identified Jul 06, 2020, 02:50 AM UTC

   Tyro is currently experiencing issues which may affect the ability to process some transactions. We're in the process of investigating and will provide further updates as they become available. In the meantime we're asking merchants to suggest to their customers to try an alternative card.

2. monitoring Jul 06, 2020, 05:10 AM UTC

   Some customers may be experiencing difficulties processing transactions for certain cards issued by a major bank. This also impacts customers paying with these cards online. This issue is outside Tyro's control, however we are actively monitoring any progress and will keep customers updated when new information is available. In the meantime, we're asking merchants to suggest to their try an alternative payment method.

3. monitoring Jul 06, 2020, 08:20 AM UTC

   If customers are experiencing difficulties processing transactions for Commonwealth Bank of Australia (CBA) issued cards - the following process issued by CBA on their website may help; CBA cardholders may be able to make eftpos payments using their debit or credit cards linked to their transaction account: 1. Insert the card into the EFTPOS device; 2. Select either Savings or Cheque; 3. Enter your PIN code Alternatively, customers can try an alternative payment method. This issue remains outside Tyro's control, however we are actively monitoring any progress and will keep customers updated when new information is available.

4. resolved Jul 06, 2020, 11:48 PM UTC

   The issue with a national bank provider has been resolved. We’re sorry for any inconvenience caused to our customers.