Tyro Service for Partners incident
Possible issue - terminal integration
Resolved after 4 hours 15 minutes, affecting POS Integration, on August 10, 2020.
We are currently investigating a possible terminal integration issue which may affect some merchants' integrated transactions. If you receive any calls from customers we recommend that they complete a re-pair with the Tyro terminal. Please see below the pairing instructions for those POS' we have assisted customers with this morning: https://help.tyro.com/s/article/How-do-I-pair-the-Tyro-Terminal-with-Kounta https://help.tyro.com/s/article/How-do-I-pair-my-terminal-with-Revel We are sorry for any inconvenience being caused.
Affected components
Update timeline
- investigating Aug 10, 2020, 09:33 PM UTC
We are currently investigating a possible terminal integration issue which may affect some merchants' integrated transactions. If you receive any calls from customers we recommend that they complete a re-pair with the Tyro terminal. Please see below the pairing instructions for those POS' we have assisted customers with this morning: https://help.tyro.com/s/article/How-do-I-pair-the-Tyro-Terminal-with-Kounta https://help.tyro.com/s/article/How-do-I-pair-my-terminal-with-Revel We are sorry for any inconvenience being caused.
- resolved Aug 11, 2020, 01:48 AM UTC
This incident has been resolved.
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