Resolved after 6 hours, affecting Transaction Processing Systems, on May 17, 2021.
The earlier issue impacting transactions is resolved. We apologise for any inconvenience experienced.
Affected components
Update timeline
- identified May 17, 2021, 12:22 AM UTC
We are currently experiencing an issue which may affect the ability of some customers to process transactions and access the Tyro App or Portal. We are urgently looking into the situation and will provide further updates as they become available. Please feel free to use the following templates when communicating to businesses: Tyro is currently experiencing an issue which is affecting the ability for some customers to process transactions and access the Tyro App or Portal. Tyro is urgently looking into the situation and will provide further updates as they become available. Tyro apologises for any inconvenience being experienced. Further updates will be provided when available - please refer to their status page at status.tyro.com
- identified May 17, 2021, 12:41 AM UTC
All customers should now be able to process transactions. If any customers are still experiencing difficulties, please let them know to complete a terminal reboot. Please feel free to use the following template when communicating to businesses: Tyro customers should now be able to process transactions. If they are still experiencing difficulties, please complete a terminal reboot by following the steps in the link below: https://help.tyro.com/s/article/How-do-I-Reboot-My-Tyro-Terminal The Tyro App and Portal are still unavailable. This is still being investigated and Tyro will provide further updates as they become available.
- resolved May 17, 2021, 06:22 AM UTC
The earlier issue impacting transactions is resolved. We apologise for any inconvenience experienced.
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