Resolved after 2 hours 31 minutes, affecting Transaction Processing Systems and POS Integration, on March 19, 2022.
Update – All services have returned to normal, and all reporting should be up to date. We’re sorry for any inconvenience caused to you and your customers.
Affected components
Update timeline
- investigating Mar 19, 2022, 11:06 PM UTC
We’re currently experiencing an issue that may be impacting some customers’ ability to process transactions as well as access Tyro App and Portal. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates. Tyro currently experiencing an issue that may be impacting some customers’ ability to process transactions as well as access the Tyro App and Portal. Tyro are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. Tyro sorry for any inconvenience being experienced.
- monitoring Mar 19, 2022, 11:45 PM UTC
Update – transactions are starting to return to normal. We’ll continue to provide updates as they become available and we’re sorry for any inconvenience being experienced. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates. If your customers are still experiencing issues, please tell them to try reboot the terminal following the steps blow. https://help.tyro.com/s/article/How-do-I-reboot-my-Tyro-EFTPOS-machine Tyro will continue to provide updates and are sorry for any inconvenience being experienced.
- monitoring Mar 20, 2022, 12:19 AM UTC
Transactions have returned to normal and access to the Tyro App and Portal restored. Recent transactions may not immediately appear in portal, app or terminal reporting however these will appear in reconciliation reporting. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates. Tyro’s transactions have returned to normal and access to the Tyro App and Portal restored. Recent transactions may not immediately appear in the Tyro App and Portal or terminal reporting however these will appear in reconciliation reporting.
- resolved Mar 20, 2022, 01:37 AM UTC
Update – All services have returned to normal, and all reporting should be up to date. We’re sorry for any inconvenience caused to you and your customers.
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