Resolved after 28 days 5 hours, affecting POS Integration, on December 8, 2022.
We’re currently experiencing an issue impacting some customers’ ability to process integrated transactions. Your machine should still be able to process standalone transactions. To switch to this mode, please refer to the following article: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table To process a transaction in Standalone mode, please refer to this article: https://help.tyro.com/s/article/How-to-process-a-standalone-transaction-on-the-Tyro-EFTPOS-machine Please note, this workaround will bypass the Point of Sale/Practice Management Software system which means that there will be a mismatch between the Point of Sale/Practice Management Software and the Tyro machine reporting at the end of the day. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates We’re sorry for any inconvenience being experienced.
Affected components
Update timeline
- investigating Dec 08, 2022, 09:31 PM UTC
We’re currently experiencing an issue impacting some customers’ ability to process integrated transactions. Your machine should still be able to process standalone transactions. To switch to this mode, please refer to the following article: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table To process a transaction in Standalone mode, please refer to this article: https://help.tyro.com/s/article/How-to-process-a-standalone-transaction-on-the-Tyro-EFTPOS-machine Please note, this workaround will bypass the Point of Sale/Practice Management Software system which means that there will be a mismatch between the Point of Sale/Practice Management Software and the Tyro machine reporting at the end of the day. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates We’re sorry for any inconvenience being experienced.
- resolved Jan 06, 2023, 03:24 AM UTC
This incident has been resolved.
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