Issues with POS integration

Update timeline

1. identified Jul 19, 2023, 04:56 AM UTC

   We’re currently experiencing an issue impacting some customers’ ability to process integrated transactions. This may result in a timed-out transaction on merchants' Point of Sale. Please feel free to use the below information if you’re receiving enquiries from merchants, and encourage them to visit status.tyro.com for updates. Your machine will still be able to process standalone transactions. To switch to this mode, please refer to the following article: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table To process a transaction in standalone mode, please refer to this article: https://help.tyro.com/s/article/How-to-process-transactions-on-a-Tyro-EFTPOS-machine Please note, this workaround will bypass the Point of Sale/Practice Management Software system which means that there will be a mismatch between the Point of Sale/Practice Management Software and the Tyro machine reporting at the end of the day. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.

2. resolved Jul 19, 2023, 05:49 AM UTC

   The issue with POS integrations is now resolved. We’re sorry for any inconvenience experienced.